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Resilience Behind the Radio; Building Self-Care & Psychological Endurance for Dispatchers
State 911 Approved Behavioral Health Training. 4 Hours
Emergency dispatchers face intense, high-stakes situations every shift. They need to strengthen emotional endurance, manage job-related stress, and build sustainable self-care habits that support long-term wellness and peak performance. This practical, skills-based course, designed spe
State 911 Approved Behavioral Health Training. 4 Hours
Emergency dispatchers face intense, high-stakes situations every shift. They need to strengthen emotional endurance, manage job-related stress, and build sustainable self-care habits that support long-term wellness and peak performance. This practical, skills-based course, designed specifically for dispatch professionals, was created and is presented by The Watch Wellness Group. Participants will learn to recognize the unique physiological and psychological impacts of dispatch work, identify signs of cumulative stress, secondary trauma, and moral injury, and apply simple, effective self-regulation tools they can use both during and after shifts. The course also guides dispatchers in developing realistic, personalized self-care strategies, setting healthy emotional boundaries, and reinforcing their sense of purpose in the role. Through open discussion and practical exercises, this training reduces isolation by normalizing dispatcher-specific stress and encouraging healthy support systems. Build resilience. Protect your well-being. Strengthen your impact behind the headset.
Effective Supervision in the Fire Service
This course is designed specifically for fire service command staff, particularly new supervisors, those aspiring to advance within their departments, and current supervisors who want to improve on their skills. Focusing on the critical components of effective supervision and leadership, this course equips attendees with the essential
This course is designed specifically for fire service command staff, particularly new supervisors, those aspiring to advance within their departments, and current supervisors who want to improve on their skills. Focusing on the critical components of effective supervision and leadership, this course equips attendees with the essential skills and knowledge to foster strong relationships among subordinates, supervisors, and the agency.
Participants will engage with practical topics aimed at enhancing their supervision and leadership capabilities without unnecessary embellishments. Attendees will develop the critical skills necessary to ensure they are well-equipped to meet the challenges of today’s and tomorrow’s fire department environment. Join us to transform your supervisory and leadership approach and elevate your career in the fire service.
Dispatch Response to Domestic & Sexual Violence; Safety & Evidentiary Concerns
Dispatch Response to Domestic & Sexual Violence; Safety & Evidentiary Concerns
State 911 Approved 4 Hours
Excellent training for all emergency call takers and 911 dispatchers. This course is designed to provide dispatchers with the knowledge and confidence to better understand and handle domestic and sexual violence incidents; specifically when it comes to helping protect responders and victims. This course will a
State 911 Approved 4 Hours
Excellent training for all emergency call takers and 911 dispatchers. This course is designed to provide dispatchers with the knowledge and confidence to better understand and handle domestic and sexual violence incidents; specifically when it comes to helping protect responders and victims. This course will also prepare dispatchers for their potential use as a witness in court. Topics include; Understanding the complexity of these calls; obtaining crucial information: understanding police response; recognizing danger signs; how to protect survivors & responders; providing the best information to responders; ensuring best practices for the survivor’s physical & emotional wellbeing; speaking with survivors; recognizing injuries associated with these crimes; recognizing what may be evidence; understanding your potential role in the prosecution of offenders; preparing yourself as a court witness.
4 Hour Course
A Witness; The Dispatcher's Complete Guide to Court Testimony
Dispatch Response to Domestic & Sexual Violence; Safety & Evidentiary Concerns
State 911 Approved 4 Hours
This course is designed specifically for emergency call-takers and dispatchers who may be summoned to testify in a court proceeding. It is designed to provide dispatchers with the knowledge necessary to recognize what information and observations may be evidence in court; the importance of proper documentation;
State 911 Approved 4 Hours
This course is designed specifically for emergency call-takers and dispatchers who may be summoned to testify in a court proceeding. It is designed to provide dispatchers with the knowledge necessary to recognize what information and observations may be evidence in court; the importance of proper documentation; the dispatcher’s potential role in the prosecution of offenders; the basic rules of evidence and criminal procedure; the components of the court system; how a trial is conducted; how to prepare for court; understanding proper dress code and demeanor; how to answer questions; understanding the roles of witnesses, the defense, prosecution, judge and jury; and understanding the role of police, fire and EMS as witnesses.
Dispatch Response to Active Threats; Everything You Need to Know
Active Threat Response Table-Top Exercises; Planning & Implementing
State 911 Approved 8 Hours
During an active threat or active shooter incident, emergency dispatchers serve as the critical hub of communication and coordination. This comprehensive course is designed to equip participants with the essential skills and knowledge needed to effectively manage these complex situations, which can occur anywher
State 911 Approved 8 Hours
During an active threat or active shooter incident, emergency dispatchers serve as the critical hub of communication and coordination. This comprehensive course is designed to equip participants with the essential skills and knowledge needed to effectively manage these complex situations, which can occur anywhere at any time.
Throughout this course, attendees will explore the vital role of the dispatcher during active shooter and threat scenarios, emphasizing preplanning, preparedness, and training as foundational components for success. Participants will gain insights into the nature of active threats, the importance of ongoing training, and the specific responsibilities of dispatchers during emergencies. Key Topics Include:
Understanding Active Threat; Dispatcher Responsibilities During Incidents;
Managing Incoming Calls & Information Analysis: Mental Preparedness; Navigating Chaos in the Center; Resource Prioritization & Management; Command Structure and Resource Coordination: Ensuring Safety for First Responders: Understanding the Roles of Police, Fire, and EMS; Staging Areas and Command Posts; Site Control, Detours, and Roadblocks; Managing Emergency & Informational Call Influx; Media Interaction and Communication Strategies; Post-Incident Expectations; Evacuation and Reunification; and Practical Application of Course Knowledge in Dispatch Centers. By the end of this course, participants will be better prepared to handle the complexities of active threat situations, ensuring a more effective response for their communities. Enhance your skills and confidence in one of the most critical roles in emergency management.
Active Threat Response Table-Top Exercises; Planning & Implementing
Active Threat Response Table-Top Exercises; Planning & Implementing
Active threat preplanning, preparedness, and training is essential for ensuring the safety of our schools, campuses and communities. They also help protect our emergency responders. Table-Top Exercises are proven to enhance coordination and response capabilities between everyone. This course, designed for members of the fire service, law
Active threat preplanning, preparedness, and training is essential for ensuring the safety of our schools, campuses and communities. They also help protect our emergency responders. Table-Top Exercises are proven to enhance coordination and response capabilities between everyone. This course, designed for members of the fire service, law enforcement, dispatch, EMS, and other emergency responders, provides attendees with the knowledge, skills and confidence to plan, facilitate, and implement discussion-based Table-Top Exercises focused on active threat scenarios. Participants will learn how to engage key stakeholders—including school personnel, law enforcement, fire service, dispatch, EMS, public works, and other critical responders—in a structured session where roles, responsibilities, and response strategies are discussed and evaluated. Through step-by-step scenario walkthroughs, participants will gain a comprehensive understanding of how various agencies collaborate during an active threat situation. This course includes a hands-on mock Table-Top Exercise and provides all necessary materials to help you plan and execute your own exercises.
Dispatch Communications During Major Incidents & Large Scale Events
State 911 Approved 4 Hours
This course provides emergency dispatchers and call-takers with the information necessary to keep the continuity of operations going during a major incident or large-scale event. Topics and objectives of the course include; planned versus unplanned events; the importance of dispatch operational plans; what to e
State 911 Approved 4 Hours
This course provides emergency dispatchers and call-takers with the information necessary to keep the continuity of operations going during a major incident or large-scale event. Topics and objectives of the course include; planned versus unplanned events; the importance of dispatch operational plans; what to expect during the event; protecting responders; maintaining composure; the importance of documentation; working with limited resources; managing radio traffic & protocol; managing resources, utilizing outside assistance; handling routine calls during the event; creating after-action reports. Part of this course will be instructed through the examination & analysis of several major incidents, including a large-scale explosion and several civil-unrest incidents.
Handling Protests & Civil Disorder Events
This course is designed to assist campus and municipal law enforcement officials in planning for, and responding to protests and civil disorder events. Specific topics include: First Amendment Rights & Violation of Law; Massachusetts Police Reform Requirements at Such Events; Preplanning; Use of the ICS Structure; Utilizing Outside Agenci
This course is designed to assist campus and municipal law enforcement officials in planning for, and responding to protests and civil disorder events. Specific topics include: First Amendment Rights & Violation of Law; Massachusetts Police Reform Requirements at Such Events; Preplanning; Use of the ICS Structure; Utilizing Outside Agencies; Communications; Dynamics of Crowds & Progression to Violence; Intelligence Gathering & Surveillance; Documenting the Event; De-escalation; Police Response - Area Containment; Area Denial; Moving Crowds; Forming Skirmish Lines ; Utilizing Arrest Teams; In-field Identification of Arrestees; Transporting & Processing Arrestees; Documentation of Action Taken; and After-Action Plans.
Spervisors; Where the Rubber Meets the Road
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
Designed for police supervisors—especially new supervisors—and officers aspiring to promotion who seek to strengthen their leadership skills, this course covers critical topics essential to any law enforcement agency. We provide practical, no-nonsense guidance to help supervisors build strong relationships with subordinates and leadersh
Designed for police supervisors—especially new supervisors—and officers aspiring to promotion who seek to strengthen their leadership skills, this course covers critical topics essential to any law enforcement agency. We provide practical, no-nonsense guidance to help supervisors build strong relationships with subordinates and leadership while ensuring compliance with risk management and statutory requirements. Gain a deep understanding of the supervisory role, daily expectations, and the mindset needed for success. Key topics include leadership principles, motivation techniques, communication strategies, team dynamics, and effective discipline. Also examine modern supervisory challenges, the balance between para-military and business models, compliance with policies, POST requirements, and statutory mandates.
This course equips law enforcement supervisors with the tools necessary to lead with confidence, manage personnel effectively, and prepare for future career advancement—where the rubber meets the road.
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
Seeking advancement in rank in the public safety sector is competitive and hard work. There are preparations you can make to better position yourself to attain your goals of advancement. This course provides the information to reach top achievement in your job, as well as help improve your attitude, and ultimately helping you to advancem
Seeking advancement in rank in the public safety sector is competitive and hard work. There are preparations you can make to better position yourself to attain your goals of advancement. This course provides the information to reach top achievement in your job, as well as help improve your attitude, and ultimately helping you to advancement. Topics & Objectives include: What do departments look for in command staff? Understanding leadership. How to become an effective leader. Understanding the dynamics of your agency. Understanding how our personalities affect our work abilities. How to achieve success in your department. Becoming an invaluable team member. The importance of attitude. Accepting new challenges. Mentally & physically preparing for advancement. Study & testing strategies. Learning key interview strategies. Learning to accept your new role.
From Street Work to Administrative; The Keys to Success
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
"The Cloak Tactical Athlete Course" for Police & Firefighters"
Making the transition from answering calls to performing additional administrative functions can be frustrating and difficult. As your experience in your organization grows, so should your ability to perform a variety of necessary tasks. This course will help rank and file personnel to discover what it takes to successfully perform these
Making the transition from answering calls to performing additional administrative functions can be frustrating and difficult. As your experience in your organization grows, so should your ability to perform a variety of necessary tasks. This course will help rank and file personnel to discover what it takes to successfully perform these administrative tasks. Whether recently promoted or assigned, or you want to prepare for the future, this course will help you become efficient and effective in your administrative duties. This is an excellent course for new those involved in scheduling, training, grant management, detectives, accreditation and evidence officers, inspections, firearms licensing, and community policing officers, and anyone with additional administrative responsibilities. This course is helpful to emergency dispatchers, police, and fire personnel who are required to perform administrative functions.
"The Cloak Tactical Athlete Course" for Police & Firefighters"
Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety
"The Cloak Tactical Athlete Course" for Police & Firefighters"
Developed and presented by Dr. Eric Soule, this course was created specifically for police and firefighters who are routinely dispatched into the field. This course focuses on providing you with the tools you need to perform your best when lives are on the line. You’ll get insights and strategies to keep yourself physically and mentall
Developed and presented by Dr. Eric Soule, this course was created specifically for police and firefighters who are routinely dispatched into the field. This course focuses on providing you with the tools you need to perform your best when lives are on the line. You’ll get insights and strategies to keep yourself physically and mentally healthy and fit for duty. In addition, you will be introduced to the Cloak Training Method, customized to your job-specific training goals.