Upcoming Training & Events
March 27, 2025 Greenfield Fire Department
March 27, 2025 Greenfield Fire Department
March 27, 2025 Greenfield Fire Department
"Active Threat Response for Dispatch; Everything you Need to Know"
State 911 Approved
8 Hour Course $199
Hosted by Greenfield Emergency Communications
In the high-stakes environment of an active threat or active shooter incident, emergency dispatchers serve as the critical hub of communication and coordination. This comprehensive course is designed to equip participants with the essential skills and knowledge needed to effectively manage these complex situations, which can occur anywhere at any time.
Throughout this course, attendees will explore the vital role of the dispatcher during active shooter and threat scenarios, emphasizing preplanning, preparedness, and training as foundational components for success. Participants will gain insights into the nature of active threats, the importance of ongoing training, and the specific responsibilities of dispatchers during emergencies. Key Topics Include:
Understanding Active Threat; Dispatcher Responsibilities During Incidents;
Managing Incoming Calls & Information Analysis: Mental Preparedness; Navigating Chaos in the Center; Resource Prioritization & Management; Command Structure and Resource Coordination: Ensuring Safety for First Responders: Understanding the Roles of Police, Fire, and EMS; Staging Areas and Command Posts; Site Control, Detours, and Roadblocks; Managing Emergency & Informational Call Influx; Media Interaction and Communication Strategies; Post-Incident Expectations; Evacuation and Reunification; and Practical Application of Course Knowledge in Dispatch Centers. By the end of this course, participants will be better prepared to handle the complexities of active threat situations, ensuring a more effective response for their communities. Enhance your skills and confidence in one of the most critical roles in emergency management.
April 2, 2025 Northampton PD
March 27, 2025 Greenfield Fire Department
March 27, 2025 Greenfield Fire Department
"Supervisors; Where the Rubber Meets the Road"
08:30-15:30 6 Hour Course $189
This course is designed for police supervisors—especially new supervisors—and officers aspiring to promotion who seek to strengthen their leadership skills. Covering critical topics essential to any law enforcement agency, this course provides practical, no-nonsense guidance to help supervisors build strong relationships with subordinates and leadership while ensuring compliance with risk management and statutory requirements.
Participants will gain a deep understanding of their supervisory role, daily expectations, and the mindset needed for success. Key topics include leadership principles, motivation techniques, communication strategies, team dynamics, and effective discipline. The course also addresses modern supervisory challenges, the balance between para-military and business models, and compliance with departmental policies, POST requirements, and statutory mandates.
This course equips law enforcement supervisors with the tools necessary to lead with confidence, manage personnel effectively, and prepare for future career advancement—where the rubber meets the road.
April 9, 2025 Palmer PD
March 27, 2025 Greenfield Fire Department
Would you like to host this class?
"Active Threat Response Table-Top Exercises; Planning & Implementing"
6 Hour Course $189
Active threat incidents can happen anywhere, making preplanning, preparedness, and training essential for ensuring the safety of schools, communities, and emergency responders. Table-Top Exercises (TTX) are a critical tool for agencies and schools to enhance coordination and response capabilities.
This course provides attendees with the knowledge and skills to plan, facilitate, and implement discussion-based Table-Top Exercises focused on active threat scenarios. Participants will learn how to engage key stakeholders—including school personnel, law enforcement, fire departments, emergency medical services, dispatch, public works, and other critical responders—in a structured session where roles, responsibilities, and response strategies are discussed and evaluated.
Through step-by-step scenario walkthroughs, participants will gain a comprehensive understanding of how various agencies collaborate during an active threat situation. The course emphasizes real-world application, ensuring that communities are better prepared to respond effectively to emergencies.
Who should attend; law enforcement officers; school safety personnel; fire and emergency medical services personnel, emergency dispatchers; emergency management professionals; and anyone involved in major incident response.
Join this training to strengthen your agency’s preparedness and take the lead in bringing your community together for a safer future.
This course includes a hands-on mock Table-Top Exercise and provides all necessary materials to help you plan and execute your own exercises effectively.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"Handling Protests & Civil Disorder Events"
6 Hour Course $199
This course is designed to assist campus and municipal law enforcement officials in planning for, and responding to protests and civil disorder events. These type of events are complex and require prior planning and readiness. The time to navigate the difficult waters of these type of events is not why they are occurring. Specific topics include: First Amendment Rights & Violation of Law; Massachusetts Police Reform Requirements at Such Events; Preplanning; Use of the ICS Structure; Utilizing Outside Agencies; Communications; Dynamics of Crowds & Progression to Violence; Intelligence Gathering & Surveillance; Documenting the Event; De-escalation; Police Response - Area Containment; Area Denial; Moving Crowds; Forming Skirmish Lines ; Utilizing Arrest Teams; In-field Identification of Arrestees; Transporting & Processing Arrestees; Documentation of Action Taken; and After-Action Plans.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"Dispatch Response to Domestic & Sexual Violence; Safety & Evidentiary Concerns"
4 Hour Course
State 911 Approved $99
This is an excellent training for all emergency call takers and 911 dispatchers. This course is designed to provide dispatchers with the knowledge and confidence to better understand and handle domestic and sexual violence incidents; specifically when it comes to helping protect responders and victims. This course will also prepare dispatchers for their potential use as a witness in court.
Topics include; Understanding the unique dynamics of these calls; obtaining crucial information: understanding changes in police response and how it affects dispatch; knowing how to properly recognize danger signs; how to protect survivors & responders; providing the best possible information to responders; ensuring best practices for the survivor’s physical & emotional wellbeing; learning best practices in speaking with survivors; recognizing injuries associated with these crimes; being able to recognize what may be evidence; understanding your potential role in the prosecution of offenders; how to present yourself as a court witness.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"Cloak Tactical Athlete Course" for Police & Firefighters"
6 Hour Course $199
Developed and presented by Dr. Eric Soule, this course was created specifically for police and firefighters who are routinely dispatched into the field. This course focuses on providing you with the tools you need to perform your best when lives are on the line. You’ll get insights and strategies to keep yourself physically and mentally healthy and fit for duty. In addition, you will be introduced to the Cloak Training Method, customized to your job-specific training goals.
Would you like to host this class?
"Dispatch Communications During Major
Incidents & Large Scale Events"
State 911 Approved
4 Hour Course $99
This course provides emergency dispatchers and call-takers with the information necessary to keep the continuity of operations going during a major incident or large-scale event. Topics and objectives of the course include; planned versus unplanned events; the importance of dispatch operational plans; what to expect during the event; protecting responders; maintaining composure; the importance of documentation; working with limited resources; managing radio traffic & protocol; managing resources, utilizing outside assistance; handling routine calls during the event; creating after-action reports. Part of this course will be instructed through the examination & analysis of several major incidents, including a large-scale explosion and several civil-unrest incidents.
Would you like to host this class?
"A Witness; The Dispatcher's Complete Guide to Court Testimony"
4 Hour Course $99
State 911 Approved
This course is designed specifically for emergency 911 call-takers and dispatchers who may be summoned to testify in a court proceeding. The course is designed to provide emergency dispatchers with the knowledge necessary to recognize what information and observations may be evidence in court; the importance of proper documentation throughout the incident; the dispatcher’s potential role in the prosecution of offenders; the basic rules of evidence and criminal procedure; the components of the court system; how a trial is conducted and what to expect; how to prepare for attendance at court; understanding proper dress code and demeanor; how to answer questions from the defense and prosecution; understanding the roles of witnesses, the defense, prosecution, judge and jury; and understanding the role of police, fire and EMS as witnesses.
Would you like to host this class?
"Maintaining the Mission; Staying Positive During Difficult Times"
4 Hour Course $99
This course examines the difficulties presented to modern day police officers. It offers an in-depth analysis on the media's narrative of the public's perception of police; the realities & myths of these perceptions; how this perception affects us and how to overcome it.
The course focuses on the importance of team building and the responsibility of every member to work towards the agency's public safety mission. It is designed to reinvigorate and motivate attendees, provide self reflection, and help maintain the proper attitude to provide excellent public service and protection.
Course topics & objectives include: Revisiting why we chose our profession; The importance of teamwork in public safety; How to build a better team; Understanding the narrative of public perception; Understanding & avoiding cynicism; Recognizing & handling workplace stressors; The importance of, and becoming leaders; Preventing burnout & reviving our mission-driven attitudes;
Would you like to host this class?
Would you like to host this class?
"Attitude, Achievement & Advancement; Preparing for Promotion in Public Safety"
6 Hour Course $189
Seeking advancement in rank in the public safety sector is competitive and hard work. There are preparations you can make to better position yourself to attain your goals of advancement. This course, as it's name describes, provides you with the information to reach top achievement in your job, as well as help improve your attitude, and ultimately helping you to advancement. Topics & Objectives include: What do departments look for in command staff? Understanding leadership. How to become an effective leader. Understanding the dynamics of your agency. Understanding how our personalities affect our work abilities. How to achieve success in your department. Becoming an invaluable team member. The importance of attitude. Accepting new challenges. Mentally & physically preparing for advancement. Study & testing strategies. Learning key interview strategies. Learning to accept your new role.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"From Street Work to Administrative; The Keys to Success"
6 Hour Course $189
Making the transition from answering calls to performing additional administrative functions can be frustrating and difficult. As your experience in your organization grows, so should your ability to perform a variety of necessary tasks. This course will help rank and file personnel to discover what it takes to successfully perform these administrative tasks. Whether recently promoted or assigned, or you want to prepare for the future, this course will help you become efficient and effective in your administrative duties. This is a great course for detectives, accreditation and evidence officers, firearms licensing and community policing officers, and anyone with additional administrative responsibilities. This course is designed for police, fire, EMS, and emergency dispatchers.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"EMS Response to Domestic & Sexual Violence; Safety & Evidentiary Concerns"
3 Hour Course
2.5CEC $89
Understanding the unique dynamics of these responses; changes in police response; recognizing danger signs; protecting yourself & victims: best practices for the victim’s physical and emotional wellbeing; speaking with victims; injuries associated with these crimes; recognizing & protecting physical evidence; understanding your potential role in the prosecution
Additional Training Coming Soon
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"Citizen Academies & Youth Camps; Planning & Implementing"
6 Hour Course $189
For agencies who have never offered one, or for agencies who want to improve what they have. This class will assist you in putting together the best possible experience for your citizens. This class will cover all aspects of planning and implanting a citizen police academy and a youth camp. Topics include; collaboration, logistics, transportation, legal concerns, medical and safety, staffing, facility requirements, curriculum, activities, using the media, and the do’s and the don’ts.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"Difficult Conversations; How to Talk with Your Employees"
4 Hour Course $99
Understanding the importance of excellent leadership and communications skills for supervisors, managers, and leaders is essential in public safety agencies. Never ignore a situation or issue, instead, learn the skills necessary to engage with your department members, especially the difficult conversations.
Would you like to host this class?
Would you like to host this class?
Would you like to host this class?
"Staying Alive; Fire Scene Response for Police"
6 Hours Course $189
Police most often arrive first to a fire scene. This can be one of the most deadly responses for police. Learn the dynamics of structure fires, the risks and dangers associated with an entry and other invaluable information.